Job Description:

Full job description About the Role: We are looking for two dedicated CSR Executives to manage post-booking client relationships. Your focus will be on nurturing existing clients, addressing queries, and ensuring exceptional after-sales service to foster loyalty and satisfaction. Key Responsibilities: Proactively conduct customer follow-ups via call and WhatsApp. Address and resolve post-booking queries and concerns. Coordinate with internal teams to ensure service delivery. Gather client feedback and update CRM records. Enhance client retention and satisfaction through consistent communication. Requirements: 2 years of CSR experience in the real estate sector. Excellent communication and problem-solving skills. Experience in customer follow-ups, query resolution, and after-sales support. Patient, empathetic, and detail-oriented approach. Female candidates from Islamabad/Rawalpindi only. Why Apply? Play a key role in building long-term client relationships and loyalty. Develop strong problem-solving and account management skills. Be part of a growing team with a focus on customer satisfaction. Gain valuable experience in real estate client retention. Stable, local position within a supportive company. For more information, visit our website: www.decimalsolution.com Job Type: Full-time Pay: Rs30,000.00 - Rs35,000.00 per month Ability to commute/relocate: Islamabad: Reliably commute or planning to relocate before starting work (Required) Education: Middle School (Preferred) Experience: Post-Booking Client Relationships: 2 years (Required) Language: English (Required) Work Location: In person

Job Requirements:

2 years of CSR experience in the real estate sector. Excellent communication and problem-solving skills. Experience in customer follow-ups, query resolution, and after-sales support. Patient, empathetic, and detail-oriented approach. Female candidates from Islamabad/Rawalpindi only.

Job Responsibilities:

Proactively conduct customer follow-ups via call and WhatsApp. Address and resolve post-booking queries and concerns. Coordinate with internal teams to ensure service delivery. Gather client feedback and update CRM records. Enhance client retention and satisfaction through consistent communication.